Refund and Returns Policy

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At Codeluminix, we strive to provide high-quality digital products and services. However, we understand that there may be circumstances where you may require a refund or return. This policy outlines our guidelines for refunds and returns for our products and services.

1. Refund Eligibility

We offer refunds under the following conditions:

  • If the service purchased is not delivered within the agreed timeframe.

  • If the product is defective or not as described.

  • If there is a technical issue preventing access to a digital product or service, and our support team is unable to resolve it within a reasonable period.

  • If you cancel your order within 24 hours of purchase and no work has been initiated on our end.

2. Non-Refundable Items

Certain products and services are non-refundable, including:

  • Custom software development, website development, and design services once work has begun.

  • Digital downloads and licensed products once accessed or downloaded.

  • Subscription-based services after the trial period (if applicable).

  • Any third-party service fees incurred during the transaction.

3. Process for Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [[email protected]] with your order details and a description of the issue.

  2. Provide any necessary proof (screenshots, error messages, etc.) for faster processing.

  3. Our team will review your request and respond within 5-7 business days.

  4. If approved, the refund will be processed to your original payment method within 7-10 business days.

4. Return Policy for Physical Products (If Applicable)

If we offer physical products, the following return policy applies:

  • Items must be returned in their original condition and packaging within 14 days of receipt.

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.

  • Once received and inspected, a refund will be issued to the original payment method.

5. Changes to This Policy

Codeluminix reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

For any refund or return-related inquiries, please contact us at:

By purchasing our products or services, you agree to this Refund and Returns Policy.

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